Privacy Policy

1. About This Policy

In this policy, "we", "us" and "our" refer to Amalgamated Group (ABN 55 631 976 684). We are committed to protecting your privacy and to handling your personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

This policy explains how we collect, hold, use, disclose and protect personal information, and how you can access or correct the information we hold about you. It applies to information collected through our website, by phone or email, and through our dealings with you. By providing personal information to us or using our website, you consent to the practices described in this policy.

2. What Personal Information Means

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Some personal information is treated as sensitive information, including information about a person's health, racial or ethnic origin, religious beliefs, or membership of a professional or trade association. We only collect sensitive information where you have consented and the information is reasonably necessary for our functions or activities, or where we are otherwise permitted by law.

3. The Personal Information We Collect

The types of personal information we collect depend on how you interact with us. This may include:

We do not collect personal information we do not need. If you provide us with personal information about another individual, you must ensure you are entitled to do so and that the individual is aware of this policy.

4. How We Collect Personal Information

Wherever it is reasonable and practicable, we collect personal information directly from you. We collect it in the following ways:

• Directly from you, when you contact us, complete a form on our website, make an enquiry or purchase, or otherwise deal with us by phone, email or in person.
• Automatically, through cookies, analytics tools and server logs when you use our website, as described in section 7.
• From third parties, such as referrals, social media and advertising platforms, publicly available sources, and service providers who work with us.

When we collect personal information, we take reasonable steps to make sure you are aware of who we are, why we are collecting the information, and how you can contact us.

5. Dealing With Us Anonymously

You have the option of dealing with us anonymously or using a pseudonym, unless it is impracticable for us to do so or we are required or authorised by law to deal with identified individuals. In many cases we will not be able to provide the requested product or service without the personal information we ask for.

6. Why We Collect, Hold, Use and Disclose Your Information

We collect, hold, use and disclose personal information for purposes connected with our business, including to:

• provide our products and services and respond to your enquiries and requests;
• process transactions, manage accounts and provide customer support;
• send you marketing and promotional communications where you have consented or where permitted, as described in section 8;
• operate, maintain, personalise and improve our website and services, including through analytics;
• manage our relationship with you and keep our records accurate and up to date; and
• meet our legal and regulatory obligations.

We only use or disclose your personal information for the purpose it was collected, for a related purpose you would reasonably expect, or where you have consented or we are permitted or required by law.

7. Cookies, Analytics and Online Tracking

Our website uses cookies and similar technologies to help it function, to remember your preferences, and to measure how the site is used. A cookie is a small text file stored on your device. We also use analytics and advertising tools that may collect information about your visit and set their own cookies.

The tools we use include Google Analytics, Google Ads and remarketing, and the Meta (Facebook) pixel. These providers handle information in accordance with their own privacy policies. You can manage or disable cookies through your browser settings, though some parts of our website may not work correctly if you do.

8. Direct Marketing

We may send you marketing communications about our products, services and offers where you have consented or where we are otherwise permitted to do so under the Privacy Act and the Spam Act 2003 (Cth). Every commercial electronic message we send includes a way to unsubscribe.

You can opt out of marketing at any time by using the unsubscribe function in our messages or by contacting us using the details in section 20. We will action your request promptly. You cannot opt out of essential communications about a product or service you are receiving from us.

9. When We Disclose Personal Information

We do not sell your personal information. We may disclose it to:

• service providers who help us run our business, such as website hosting, payment processing, email and CRM platforms, analytics and advertising providers, and professional advisers;
• third parties where you have consented to the disclosure; and
• government agencies, regulators or other parties where we are required or authorised to do so by law.

Where we engage service providers, we take reasonable steps to ensure they are bound by obligations to protect your personal information consistent with the Australian Privacy Principles.

10. Overseas Disclosure

Some of our service providers are located, or store data, outside Australia. This means your personal information may be disclosed to, or accessible from, overseas recipients. Based on the providers we use, this may include the United States, where several of our technology and advertising providers are located.

Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, or that an exception under the Privacy Act applies.

11. How We Keep Your Information Secure

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include technical and organisational measures such as access controls, encryption of data in transit, secure hosting, staff training, and due diligence on the providers we use.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee its absolute security, and any transmission of information to us is at your own risk.

12. Keeping Information Accurate and How Long We Hold It

We take reasonable steps to ensure the personal information we hold is accurate, up to date, complete and relevant. If your details change, please let us know so we can update our records.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When we no longer need it, we take reasonable steps to destroy or de-identify it.

13. Automated Decision-Making

We do not use computer programs to make, or to substantially and directly help make, decisions that could reasonably be expected to significantly affect your rights or interests.

14. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 20.

We may need to verify your identity before acting on your request. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for giving access in certain cases. If we refuse access or a correction, we will explain our reasons in writing and how you can complain.

15. Data Breaches

We have processes in place to respond to data breaches. If we experience an eligible data breach that is likely to result in serious harm to affected individuals, we will comply with our obligations under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act, including notifying the affected individuals and the Office of the Australian Information Commissioner.

16. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the content or privacy practices of those websites. We encourage you to read the privacy policy of any website you visit.

17. Children and Young People

Our products and services are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian.

18. Making a Complaint

If you have a concern or complaint about how we have handled your personal information, please contact our Privacy Officer using the details in section 20. We will acknowledge your complaint, investigate it, and respond to you within a reasonable period.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

19. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website, with the effective date shown at the top. We encourage you to review it periodically.

20. Contact Us